E-Government is the use of information technology in to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector. It helps to improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
Current applications of e-Government in Malaysia
The examples of applications of E-Government in Malaysia are e-Filling, Renewing Road Tax and Driving License online, KWSP’s i-Akaun, E-Perolehan, e-Tanah, e-Consent, e-Local Government (e-PBT), e-Kehakiman and etc.
Common problems encountered by consumers
Security and privacy – consumer maybe worry about their private personal data and the tax return can see by others.
Language barrier - most of the government websites are using Bahasa Malaysia. So, this may be created problem since some users are more comfortable in using other language like English and Chinese.
Credibility – how accuracy of the e filing system? How to ensure that the system will not make the mistake?
Technological knowledge – some of the people may be do not have the technological knowledge. Thus, they do not know how to use the E Government application through internet.
Suggest ways to encourage more citizens to use the e-government applications
Government can organize some activities to introduce the e government application and teach the citizen how to use the E-Government application.
Eg: increase awareness through TV and radio advertisements, and organizing workshops at shopping malls.
Government should provide websites with multiple language versions.
Government should improve the security and privacy application of E-Government to make sure the data will not hack by the hacker.
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2 comments:
Internet facility is widely used in today's world. From individual to individual, business to individual, business to business or even more advance - Grovernment to Citizen. Citizen are encourage to widely use internet facility as it can be linked and assess to the government information at anytime and anywhere. Even though there are some problems occur but still, the advantages of implementing the E- Government is more than the disadvantages.
After reading ut post, the government really done a good jod to implement the internet facility like KPSW we can check our acount balance through internet, and no need to waste time to take number to quence in the KWSP office.
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