E-commerce help in reduce cycle time:
Cycle time is the sum of time between a customer making an order and obtaining the goods or the time business take to complete transactions from beginning to the end.E-commerce can reduce cycle time because it processes all documents electronically and error-free, minimizing processing time and the number of staff required. With E-commerce, customers are able to place order and receive goods in a rapid time by eliminating the business process and intermediaries. For example. we can book ticket through sms for TGV cinema.It reduce the time which we need to queqe up. And it also can book for a amount we wanted, because some of the reason we have to watch a movie with a group of friends. Beside this, E-commerce also reduces labour time in document and mail preparation, telephone calling, data entry, overtime and supervision. It also provides managers more accurate data and improves the analysis of pricing change in order to maximize product availability by recognition of demand trends well. The uses of extranet greatly reduce cycle time .
Improve employee empowerment
With E-commerce, it can improve employee empowerment. Because by using the e-commerce, the employees can use the custemer complaint through the company wedsite. to increase the cuztomer sactisfaction and it can lead to maintain the company impression and gain profit from that.By the way,it is sucessful to unlocking the potential of employee and enable them to make decision by their own.The employee can fell more freedom and flixible to their own jods.Furthermore, they can take as a reponsibility to their own field and it can motivated the employee to perform well. Some of the company communicate their employee through intranet.Because of it, The manager of each deparment can place order easily and give some authority to their employees.
Customer support
With e-commerce, they also can provide some customer services like Frequently Ask Question(FAQ) to support the customers' understanding.This can lead to improve their quality of service by analysis the customer comments, suggentions and complaints.The company can improve their servive instantaneously and effectively.Not only for this, with E-commerce, the customer can shopping through the company wedsite.it can let the customer place a order or can search the detail of the product.By the way, customer also can customize their own product. For example nike and jaguar, it can lead to increase of customer sactisfaction and customer need's orientated.
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E-commerce can provides many advantages once it is implemented and properly worked, but before it can properly function, is the process of implementing the e-commerce system is difficult? Is there any difficulty if a company wish to change from the existing manually system to the e-commerce system?
yes, because to implement the e-commerce system it need the IT expertise to desigen the e-commerce wedsite which is base on the company identity, and also the nature of the trading methof of the company.And it is time consuming too.The company those who want change the existing manually sysytem to the e-commerce system, it is difficult if the company have a comlicated flow of transaction. because the design of the e-coomerce need accorfing the flow of trading based on the company. For Example like e-Bay. But if for the small size company, it is easy for them to implement the e-commerce system for their daily transaction because the flow of trading is simple.
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